GW Global Business Services2019-09-30T11:48:04+11:00
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Reinvent customer experience

Build world-class Customer Experiences with our Global Business Services

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Customer Experience is the modern business battleground

Today, customers are more connected than ever but organisations are failing to meet expectations with the lack of pleasant and seamless experiences.

However, developing world-class, omnichannel Customer Experiences can be costly and time-consuming with all the process improvements, system integration, and people training.

For the ultimate Customer Experience that will excite customers, we have developed a full range of services that are designed to improve your CX capability, reduce cost and optimise revenue opportunities.

We can help eliminate:

The high cost of running a Contact Centre

The poor experiences with sales & support representatives

The lack of knowledge to run 24/7 omnichannel technology systems

Our services and capabilities

Our experts can identify ways to improve operational capability, implement processes and technologies, and manage 24/7 omnichannel Customer Experience teams

Customer Service

Improve customer resolution and turn services into sales opportunities via Omnichannel interactions with caring Customer Service Agents and Chatbots.

Whether you need a small team or a team of a thousand, we can provide it.

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Global Sales Teams

Increase revenue opportunities with exemplary Sales Agents trained to be the perfect brand and product champions

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Global Sales Teams

Increase revenue opportunities with exemplary Sales Agents trained to be the perfect brand and product champions

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Technical Operations

Eliminate technical disruption that slow down businesses and customers with complete Service Desk Services and Specialist Teams

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We enable technology that drives outstanding CX and CRM ambitions

Regardless if you want custom-built or prepackaged CX and CRM software like Salesforce, Freshdesk, or ServiceNow, we enable technologies that will drive your ambitious mission.

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Plan and implement CX the right way

Our mobilisation framework ensures that your business identifies all opportunities and removes transition and operational hassles so you can be up and running in a matter of weeks

Ensure constant performance

Our Fitness Forever Cycle employs approaches like Design Thinking and Lean in managing our Global Delivery Centres. It follows a repeatable process of identifying measurable business outcomes that can be used to identify gaps and areas for improvement.

We develop and design initiatives to eliminate the gaps and improve the process and performance. By knowing gaps, we’re able to put Control Measures to mitigate risks identified.

Ensure constant performance

Our Fitness Forever Cycle employs approaches like Design Thinking and Lean in managing our Global Delivery Centres. It follows a repeatable process of identifying measurable business outcomes that can be used to identify gaps and areas for improvement.

We develop and design initiatives to eliminate the gaps and improve the process and performance. By knowing gaps, we’re able to put Control Measures to mitigate risks identified.

Why our Global Business Services?

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