To turn low-performing customer experience into a high-performing one, businesses need to
- Have a multifunctional crew that executes strategies for everyday operational action
- Focus on and measure the key moments in your customer’s journey
- Go broad and then dig deep for key areas
- Know and apply the best practices to produce exceptional Customer Experiences
- Always plan & act holistically with a leverage & share mindset
Our Services and Approach
Why us
START WITH WHERE YOU ARE
We will leverage what you already have & customise our approach to suit where you need to be.
DESIGN WITH YOU & ENABLE YOU
We will lead and enable multi-disciplined teams from all areas of the business that are enabled to execute the optimal solutions.
RIGHT DECISIONS, FAST
We test early assumptions with customers and the core functions across your business so that you won't waste time on the wrong thing.
ACTIONABLE & PRAGMATIC
We deliver practical solutions that you can easily act on, on your terms.
HOLISTIC & TAILORED
We provide a full suite of techniques that we will tailor-fit to specific situations and problems.
Turn your CX strategy into daily action
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Services
CX & Digital Consulting
Contact Centre Solutions
Technology Services & Solutions
It takes more than a great strategy to get results
Customer Experience (CX) in Action bridges brilliant strategies and great performance.
Create what a great customer & employee experience looks like
Know how to continuously engage your employees around better ways to be with your customers
Know the right things to measure to get the right focused effort
Leverage and enable best practice execution to fast track your future
RUN WITH PURPOSE
Home
Join Our Team
Contact Us
Global Ways of Working
Groworx Home CEC
Privacy Policy
Sydney Australia
Level 16, 60 Margaret Street, Sydney, New South Wales, 2000
Phone: +61280156263
Email: info@groworx.com.au
Services
CX & Digital Consulting
Contact Centre Solutions
Technology Services & Solutions
Many customer experience initiatives fail due to
- Too many initiatives on the go at once within silos
- Lack of collective ownership across key functional areas in the organisation to drive it through into everyday action
- Swarms of insights & data make it hard to determine what matters most
- Actions that emphasize eliminating negatives rather than innovation and transformation
All these lead to
- Unnecessary action and gaps
Fragmented experiences
- Disempowered workforce
- Short-term results
Sydney Australia
Level 16, 60 Margaret Street, Sydney, New South Wales, 2000
Phone: +61280156263
Email: info@groworx.com.au
Sydney Australia
Level 16, 60 Margaret Street, Sydney, New South Wales, 2000
Phone: +61280156263
Email: info@groworx.com.au
Envision – Understand where you are and who you want to be
- Strategy Development – Create an engaging and compelling vision to align your organisation around purposeful action.
- Capability Vision – Identify the core capabilities needed from a people, process & technology perspective to deliver memorable experiences.
- Channel Mix – Know what interactions count and where best to serve your customers to reduce effort & cost to serve.
Design - Identify the moments that matter and design the future experience
- Customer Contact Model Design – Design how best to engage your customers across your channels, proactively and purposefully.
- Customer & Employee Experience Design – Create signature experiences and interactions that make a difference.
Plan – The capabilities and improvements to deliver the future experience
- Planning & Optimisation – Shape your overall portfolio to incrementally deliver the changes across the enabling capabilities.