Groworx is an exciting global firm that brings modern consulting and outsourcing services to drive real organisational value in technology, CX and sales and digital marketing.
Customers today have the option to choose from multiple brands. To provide the best possible experience and get customers to stay, brands must get proactive and personal with customer service. Over the years, multiple new channels have sprung up and customers expect brands to be present across all channels while keeping the experience seamless. All this without having to go through the rigmarole of having to repeat themselves or being redirected to multiple people.
This is why Groworx along with our industry partner Freshworks make sure that your businesses are able to provide the best omnichannel customer experience managed by a team of seasoned customer experience wizards.
Gartner Customer Experience & Technologies Summit 2019 was a great opportunity for businesses to have the total customer experience suite that Freshworks offers as well as the implementation capability of Groworx as they showed the ropes on establishing a customer-centric business.
Want to learn more about our world-class omnichannel customer experience services? Check out our Global Business Services page.