How Lutheran Aged Care Albury solved staffing shortages and enhanced Resident Care delivery with Groworx

Groworx staff at Lutheran Aged Care, Dellacourt

About Lutheran Aged Care Albury

Lutheran Aged Care Albury is a trusted Provider of aged care services located on Somerset Drive in West Albury, NSW, Australia. They have 3 Residential Aged Care Facilities:

They also offer Home Care Services and have over 26 years of experience in delivering private and government-funded Aged Care in the home.

Their challenges

Just like other Providers in the Riverina Region, Lutheran Aged Care Albury were struggling to fill crucial Caregiver positions.

The growing demand for Aged Care services placed a strain on their traditional recruitment methods, as well as increasing their agency spend and leave liability.

Partnering with Groworx

Wendy Rocks, Managing Director at Lutheran Aged Care Albury, required a more efficient and effective solution to ensure their residents received the highest quality of care.

She reached out to Groworx to address their staffing shortage, reduce their agency spend and improve the outcomes for the residents.

Groworx worked with Wendy on a one-stop-shop approach, encompassing the entire recruitment, training, deployment, migration, & relocation, and ongoing support — the Groworx International Program.

What we did for this project

Groworx International Program

Lutheran Aged Care Albury partnered with Groworx, a trusted provider of end-to-end international recruitment and support services for the Aged Care sector.

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Recruitment

We carefully selected 26 talented, committed and job-ready Filipinos in the Philippines to meet the aptitude and requirements to be a care worker for Lutheran Aged Care.

We also ensured they meet the English and strict health and police assessments to pass Immigration requirements.

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Offshore Training

Groworx Global, in partnership with Australia's leading VET providers, provided an innovative Australian-first approach for Lutheran Aged Care Albury.

Our intense offshore training process utilised advanced technologies and global learning modalities to provide talented and committed Filipino workers with the skills and knowledge they need to excel in the aged care industry.

With our streamlined program, we were able to meet a rapid deployment requirement, deploying, settling, and
supporting job-ready care workers in around 90 days.

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Migration and Relocation

Groworx elevated the worker experience, seamlessly guiding the team at Lutheran Aged Care Albury through the VISA application complexities, ensuring document compliance and orchestrating relocation, deployment, quality training, and Certificate completion.

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Training Onshore

Groworx prepared the workers for On-Job-Training and practical assessment, which was monitored by our partner Registered Training Organisation. This ensured the best possible care for residents on arrival.

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Support

Our Customer Success team provided a smooth, project managed experience in combination with our partner network to manage all aspects of migration, deployment, settle, and integration support.

We provided ongoing support to both worker and employees. This included assistance with cultural adjustment, resolving workplace issues, and ensuring regulatory compliance.

Groworx delivers unmatched support, with 12/7 global assistance, regular check-ins with care workers, and expert guidance for peace of mind—all facilitated by our dedicated Community Managers.

The REsults

Positive outcomes

The partnership with Groworx proved to be a resounding success for Lutheran Aged Care Albury.

Reduced Staffing Shortages

Groworx quickly filled vacancies with qualified Filipino care workers, alleviating pressure on existing staff.

Enhanced Resident Care

Filipino caregivers brought dedication, compassion, and a strong cultural connection to their roles, enriching the resident experience.

Improved Staff Morale

Reduced workload has led to a more positive and supportive work environment for existing staff.

Reduced Injury Management Cost

With enough staff, residents receive the proper level of assistance for daily tasks like transferring, bathing, and dressing.

This reduces the risk of falls, lifting injuries, and other physical mishaps for both residents and staff.

Leave Liability cost

With enough staff, existing employees can now take their un-used leave, reducing the over all leave liability for the organisation.

Lower Agency cost / Cost of Cyclical Recruitment

The program has significantly reduce Agency cost with committed Filipino workers who aim Permanent Residency and settle with their family in the region

Cost of Beds Being Shut

No more lost revenue with enough staff to accommodate residents, and residents that otherwise would have had to move to enter a care facility can now have this locally.

Compliance with Care Minutes

The Groworx international program has helped achieve compliance.

Riverina Hub

The Lutheran Project

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Care workers, including 8 Philippine Registered Nurses landed in Albury within 90 days from end of training

Groworx staff in a selfie photo in a bus

The Lutheran Aged Care Albury Project is a part of the Riverina Hub. Groworx built this hub for Providers who want to participate in the Groworx International Program.

This allows for smaller Providers to participate in the program normally reserved for larger Providers, making this solution economically viable for all, as well as allowing
providers to go on the journey together, sharing best practice.

Our Partners that made it happen — smooth and fast:

Selmar Institute of Education Logo
Lewis & Bollard Solicitors & Migration Experts - Logo
Cathay Pacific Logo
Feedback from our client

Lutheran Albury speaks out!

Groworx CEO with Wendy Rock, Managing Director of Lutheran Aged Care.

Wendy Rock

Managing Director, Lutheran Aged Care
We sponsored in 2 lots 26 care workers, 8 of those are registered nurses who are currently working on their pathway to their Australian Registration. And we find it very smooth and very encouraging really about the quality of the workers. We interviewed every one of them remotely
They already have a professional demeanor, I must say. They are professionally trained. These recruits are very well trained when they come to work with us, they know what they're doing. Their nature is towards caring, accountability and responsibility. And that's another side to people that you don't always see.
For us it's been a great success thus far, and I see it will continue. All recruits have plans to bring their family. They love the regional area.
Aged care provider spotlight, interview with Wendy Rock, managing director of Lutheran Aged Care
Groworx staff in a group photo holding a 'Welcome to Australia' banner
the Groworx Difference

Why Lutheran chose Groworx's services

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Global Reach, Targeted Approach.

As the leading provider of nurses and care workers from the Philippines, Groworx has built an enviable reputation that allows us to tap into the highest standard of pre-vetted candidates from the Philippines, a nation known for its strong Healthcare tradition and cultural affinity with Australia.

Our rigorous assessment process completes background checks, police clearances and health checks to ensure they meet immigration and regulatory clearances, connecting you with individuals who align perfectly with your organization.

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Transition made smooth and simple

From visas and pre-departure training to ongoing support, we ensured a seamless experience for both staff and facility.

We navigated the complexities of international recruitment, leaving Lutheran Aged Care Albury to focus on providing exceptional care.

Our expert team handled visas, cultural orientation, and regulatory compliance, while our unique pre-departure training program prepared staff for Australian standards and other specific needs.

Our ongoing support program, including 1-2 years of pastoral care, is helping ensure a smooth integration into the local team, maximising retention and reducing hassle.

Our unique connection with national community groups ensured safe, supported, secure workers wanting to stay in the region.

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Highly Qualified Caregivers

Groworx selected the highest standard of Filipino caregivers who possessed the required qualifications, relevant experience, and a genuine passion for caring for the elderly.

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World-Class Training & Qualifications

The Groworx investment into ASQA-approved facilities and simulation equipment in the Philippines. With our partnership with Australia’s top Registered Training Organizations, we were able to offer advanced training opportunities for care workers.

We stay ahead of the curve and was able to provide the highest standard of care with our continuous education program.

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Commitment to Ethical Recruitment, Modern Slavery and Human Trafficking Prevention

At Groworx, we stand firmly on the principles of integrity, fairness, and respect for all individuals.

We understood the profound impact that our recruitment and employment practices have on the lives of many, especially those from vulnerable communities.

Our commitment to ethical recruitment and the eradication of modern slavery and human trafficking is not just a policy; it's a core part of our identity and mission.

Recruiting OFWs for your Aged Care Facility

Filipino Nurses & Care workers are eager for a career in care and to build a life in your community

With over two million Filipinos working abroad, the core motivator lies in uplifting their families by sending remittances back home for food, education, and a better future.

The allure of career advancement abroad makes being an OFW (Overseas Filipino Worker) an heoric cultural aspiration.

Resilience, loyality and determination in the face of challenges further underpin their commitment to build lives in Australia.

The strong sense of community and ongoing support found within the OFW network and Groworx Pastoral Care Program eases the burden of being far from home, making them the perfect long-term member of your care home.

Get in touch

Let's create similar success for your Aged Care facility together

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